IDLEWILD · ULUWATU

Guest Journey Map

Digital Touchpoints · 2025

9 Total
2 Live
7 To Set Up
Progress 22%
Last updated —
Pre-Booking — Discovery & Conversion
To Set Up 🌐
Website
Public-facing landing page. The primary brand expression before a guest books.
Existing 📷
Instagram
Discovery channel. Voice-led content, not sales-led. Bio link routes to website.
Existing 🏡
Airbnb Listing
Booking platform. Facts first, feeling second. All practical info lives here.
Booking confirmed on Airbnb → villa manager sends WhatsApp welcome message with website hidden link for pre-arrival reading.
Booking Confirmed
Pre-Arrival — 1–3 Days Before
To Set Up 💬
WhatsApp
Pre-Arrival
First direct voice contact. Practical, warm, not over-eager.
To Set Up 🔗
Hidden Website
Guest Page
URL-only access. Pre-arrival reading — what to expect, how to arrive, what to bring.
Arrival
In-Villa — During Stay
To Set Up 💬
WhatsApp
During Stay
Ongoing channel with villa manager. Available, not intrusive.
To Set Up 📄
In-Villa Details
Page + PDF
House guide. How things work, where things are, who to call.
To Set Up 🌴
Tourist Info
Page + PDF
Local knowledge, IDLEWILD-filtered. Not a generic Bali guide.
QR code links to a simple landing page (or Linktree-style page) with the four options clearly listed. Each option opens in a new tab. The page itself should be minimal — IDLEWILD-branded, no fuss.